We understand this is a worrying time for you all & we want to do our best to support you. Please continue to follow government guidelines as they are updated on https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response.
We are trying to minimise risk to all our patients & staff by making changes at the practice as follows:
– Telephone triage for on the day concerns remains in place – please do not walk into the surgery without being asked to. If you have requested a same day call back, please bear with us while we deal with increased demand.
– Routine GP appts have changed over to telephone calls – the GP will decide if you need a face to face appointment so only attend if you are told to.
– Nurse & blood test appointments are being reviewed to decide what is essential & you will be contacted if necessary. If you would rather delay your routine appointment please let reception know by telephone.
– All prescriptions & sick notes will be issued electronically so please do not come into the surgery to collect these.
For your safety and wellbeing, please DO NOT ATTEND the surgery. A clinician will contact you.
Thank you again for your understanding
IF YOU REQUIRE GENERAL INFORMATION REGARDING CORONAVIRUS PLEASE VISIT NHS UK – CORONAVIRUS INFORMATION Please avoid ringing 111 for general information.
IF YOU ARE CONCERNED YOU MAY HAVE CORONAVIRUS OR MAY HAVE BEEN IN CONTACT WITH SOMEONE WHO HAS PLEASE VISIT NHS 111 Online WHERE YOU WILL BE TOLD WHAT TO DO BASED ON YOUR PARTICULAR CIRCUMSTANCES.
WHEN WE ARE CLOSED
For all life and Death emergencies dial 999 immediately
For anyone who has a severe tight and crushing pain in the chest or is unconscious dial 999 immediately
If you think someone might be having a Stroke contact 999 immediately. Stroke Symptoms: Face, Arms, Speech are all affected
ACCIDENT & EMERGENCY DEPARTMENT AT GREAT WESTERN HOSPITAL
This department is available to deal with any injury which has occurred within the last 24 hours.
When the Surgery is closed between the hours of 6.30pm and 8.00am and weekends plus Bank Holidays, please call NHS111 by dialing 111.
The Out of Hours Service is for emergencies only and should not be used for routine surgery enquiries.