Following the recent relaxation of Government Covid restrictions, the surgery is experiencing an unprecedented surge in the demand from patients for urgent on the day appointments.
The surgery is still operating a telephone appointment system which enables us to prioritise patients who need to be seen more urgently and enables us to continue working safely. The GP’s will arrange face to face appointments with those patients they deem clinically appropriate.
The reception team have been instructed to ask you questions regarding your symptoms to determine the urgency of your appointment. If you are offered an appointment it may be with a GP as a routine telephone call (current waiting times are 10 – 14 days) or if deemed more urgent, it may be with our Triage Nurse or one of our colleagues at Moredon Medical Centre on the day.
Please help us to help you by being considerate and respectful to our practice staff who are doing their best to help manage your concerns. Any abuse of the practice services or disrespect shown to our staff will result in a warning letter being issued by the practice.
Thank you for working with us
Dr Heaton & the staff at Old Town Surgery
Please do not contact the surgery to seek a vaccine, we will contact you in the order that the NHS has instructed us to.
We are now starting to book eligible patients for their COVID-19 vaccination via text/online. When it’s your turn, you will receive a text message from the practice inviting you to book your appointment via a link.
WHEN WE ARE CLOSED
For all life and Death emergencies dial 999 immediately
For anyone who has a severe tight and crushing pain in the chest or is unconscious dial 999 immediately
If you think someone might be having a Stroke contact 999 immediately. Stroke Symptoms: Face, Arms, Speech are all affected
ACCIDENT & EMERGENCY DEPARTMENT AT GREAT WESTERN HOSPITAL
This department is available to deal with any injury which has occurred within the last 24 hours.
When the Surgery is closed between the hours of 6.30pm and 8.00am and weekends plus Bank Holidays, please call NHS111 by dialing 111.
The Out of Hours Service is for emergencies only and should not be used for routine surgery enquiries.