Old Town Surgery

Appointments during Coronavirus 20.08.20

Dear patients.

We understand this is a worrying time for you all & we want to do our best to support you. Please continue to follow government guidelines as they are updated on https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response.

We are trying to minimise risk to all our patients & staff by making changes at the practice as follows:

–              Telephone triage for on the day concerns remains in place – please do not walk into the surgery without being asked to. If you have requested a same day call back, please  bear with us while we deal with increased demand.

–              Routine GP appts have changed over to telephone calls – the GP will decide if you need a face to face appointment so only attend if you are told to.

–              Nurse & blood test appointments are being reviewed to decide what is essential & you will be contacted if necessary. If you would rather delay your routine appointment please let reception know by telephone.

–              All prescriptions & sick notes will be issued electronically so please do not come into the surgery to collect these.

For your safety and wellbeing, please DO NOT ATTEND the surgery. A clinician will contact you.

Thank you again for your understanding