We believe that patients should be involved as much as they want to be in every decision about their care: what care they want and how and where they want it delivered. This will mean patients and service users and health and care professionals genuinely making decisions in partnership.
The NHS Constitution
States that patients have the right to be involved locally in their care. Old Town Surgery has established a Patient Participation Group (PPG) The PPG was established in 2011 and meets every second Thursday at 6:45pm at the surgery.
Want to get involved?
Would you like to have a say about the services we provide? Would you like to join the Patient Participation Group? (PPG) The Old Town Surgery staff and PPG would like to hear from you. The practice welcomes applications from all patients and aims to have a group that truly represents the practice population.
The PPG is made up of volunteers who give their time to work alongside the practice to help and represent the patients. Members can choose to be part of an email only consultation group (virtual member) and/or attend monthly meetings. Questions/Queries might be about;
- The Services we provide
- Setting our priorities for the future
- Helping to agree questions about wider patient surveys
The group operates on a number of levels;
The PPG help represent patient interests in to the health service and the surgery with attendance at various meetings aimed at change within the health service. The meetings are a forum to discuss and progress items raised in your practice survey responses.
Through Fundraising, the PPG aim to improve the surgery facilities, update equipment and improve the general well being for our patients visiting the surgery.
The PPG are working with the surgery to establish open evenings where specialists are invited to speak on the many and varied health conditions which affects the practice population. For more information, please check the practice news board on this website for upcoming events. The PPG and surgery staff hope you will feel this is a valuable community group as well as a personal benefit for patients and staff, and look forward to receiving patient suggestions, help and support regarding improvements which can be made. There is a suggestions box in reception and a feedback option on this website where you can leave any comments or suggestions.
The PPG meet at the surgery on the second Thursday of each month from 18:45pm. All newcomers welcome. Any communication regarding the PPG can be emailed to email@example.com
Alternatively, write to the Practice Manager Hayley Slatter at the practice email address firstname.lastname@example.org
If you want to get involved, please fill in a patient participation application form and we will add your name to our mailing list.
Please complete and return the form in the PPG leaflet
Thank you in advance for working with Old Town Surgery
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.