Old Town Surgery

01793 616057

Appointments

We operate an appointments only system.

Routine Appointments

Please telephone 616057 or call in to the surgery. We would encourage you to consult with the same doctor whenever possible as this helps them to get to know you better

The Doctors hours of surgery are;

Dr David Heaton

Monday AM, Tuesday AM, Wednesday AM, Thursday AM & PM,

Friday AM and alternate Friday PM

Dr Stefan Atanasov

Monday & Tuesday, Thursday & Friday AM & PM.

Dr Michael Peters

Wednesday AM &  Thursday AM & PM

Dr Judy Robbins

Monday PM

Dr Tom Fisher (covering Dr Katherine Oldridge until December 2019)

Monday, Tuesday & Wednesday AM & PM.

Please note the GP’s have a 10 minute late policy. If you arrive for your appointment more than 10 minutes late, you will be asked to re-book.

Triage Services

We operate a Triage system at Old Town Surgery whereby a nurse prescriber can contact you initially by telephone once an initial request has been made by the patient

Sue Geerah is the practice triage nurse. Sue is available Monday to Friday from 08:00 – 12:30. She can assess, diagnose and treat minor illnesses either over the telephone or face to face.

Sometimes she may feel it necessary to either be placed on the doctor’s telephone list or to give you an emergency appointment with the appropriate Healthcare professional.

This does not interfere with your ability to make a routine doctor’s appointment.

Cancellations

If you find that you are unable to keep an appointment, please let us know AS SOON AS POSSIBLE so that we can re-allocate the appointment time to another patient. You can cancel your appointment online if  you have access to online services.

If it is less than 2 hours until your  appointment time, please call the surgery reception on (01793) 616057 to cancel your appointment.Non-attendance for appointments is unacceptable without notice, and you may be asked to register elsewhere is you are a frequent non-responder.

Late Policy

We ask that all our patients adhere to the Old Town Surgery 10 minute late policy. Please be courteous to other patients by arriving at the surgery in plenty of time for your appointment.

The doctors will not see patients that are more than 10 minutes late for their appointment. This is for the benefit of all patients.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00am 

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

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