Appointments during Coronavirus
We understand this is a worrying time for you all & we want to do our best to support you. Please continue to follow government guidelines as they are updated on https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response.
We are trying to minimise risk to all our patients & staff by making changes at the practice as follows:
– Telephone triage for on the day concerns remains in place – please do not walk into the surgery without being asked to. If you have requested a same day call back, please bear with us while we deal with increased demand.
– Routine GP appts have changed over to telephone calls – the GP will decide if you need a face to face appointment so only attend if you are told to.
– Nurse & blood test appointments are being reviewed to decide what is essential & you will be contacted if necessary. If you would rather delay your routine appointment please let reception know by telephone.
– All prescriptions & sick notes will be issued electronically so please do not come into the surgery to collect these.
For your safety and wellbeing, please DO NOT ATTEND the surgery. A clinician will contact you.
Thank you again for your understanding
In usual circumstances, we operate an appointments only system.
Please telephone 616057 or call in to the surgery. We would encourage you to consult with the same doctor whenever possible as this helps them to get to know you better
The Doctors hours of surgery are;
Dr David Heaton
Monday AM, Tuesday AM, Wednesday AM, Thursday AM & PM,
Friday AM and alternate Friday PM
Dr Stefan Atanasov
Monday & Tuesday, Thursday & Friday AM & PM.
Dr Michael Peters
Wednesday AM & Thursday AM & PM
Dr Judy Robbins
Dr Tom Fisher (covering Dr Katherine Oldridge until December 2019)
Monday, Tuesday & Wednesday AM & PM.
Please note the GP’s have a 10 minute late policy. If you arrive for your appointment more than 10 minutes late, you will be asked to re-book.
We operate a Triage system at Old Town Surgery whereby a nurse prescriber can contact you initially by telephone once an initial request has been made by the patient
Sue Geerah is the practice triage nurse. Sue is available Monday to Friday from 08:00 – 12:30. She can assess, diagnose and treat minor illnesses either over the telephone or face to face.
Sometimes she may feel it necessary to either be placed on the doctor’s telephone list or to give you an emergency appointment with the appropriate Healthcare professional.
This does not interfere with your ability to make a routine doctor’s appointment.
If you find that you are unable to keep an appointment, please let us know AS SOON AS POSSIBLE so that we can re-allocate the appointment time to another patient. You can cancel your appointment online if you have access to online services.
If it is less than 2 hours until your appointment time, please call the surgery reception on (01793) 616057 to cancel your appointment.Non-attendance for appointments is unacceptable without notice, and you may be asked to register elsewhere is you are a frequent non-responder.
We ask that all our patients adhere to the Old Town Surgery 10 minute late policy. Please be courteous to other patients by arriving at the surgery in plenty of time for your appointment.
The doctors will not see patients that are more than 10 minutes late for their appointment. This is for the benefit of all patients.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00am
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.